Patient Guide

Financial Matters


Thank you for choosing BAŞKENT for your health care needs. We realize that this is a difficult time both for you and your family. Since, finances may be an additional concern; our specialists assigned to international patients are ready to answer any questions about administrative and financial matters.

The staff at the International Patient Department always endeavors to ensure that all the necessary steps in the procedure are handled smoothly and promptly. If you have any questions about the cost estimate and the bill, please contact the International Patient Department.

Cost Estimate

Since, our medical treatment plans are uniquely tailored on a patient-to-patient basis, the cost varies greatly, even for patients with the same healthcare problem. International Patient Department provides a cost estimate on the basis of the physician's treatment plan derived from the information provided by the patient. Our cost estimates as well as our invoices are transparent and we assist our international patients at any point in time should there be any questions.

Payment Options

After you decided in favor of a medical treatment at BAŞKENT, you can transfer the total amount stated in the cost estimate to the account indicated for BAŞKENT, or pay in cash / by credit card before hospitalization in our hospitals. For credit card payments, only VISA and MasterCard are accepted.

If you have an insurance coverage or sponsored by an embassy, BAŞKENT will directly send the invoice to your insurance company or embassy. BAŞKENT must receive a payment guarantee of the insurance company or embassy in writing prior to the start of the treatment. Please be advised that insurance coverage may vary depending on your plan and it may affect your financial responsibility. Payment is requested prior to receiving treatment for services not covered by your insurance or embassy.

Final Invoice

We will ascertain the costs of the services actually provided after the end of the treatment. If they are less than the advance payment, we will reimburse the balance immediately. The final bill may necessitate making an additional payment in some cases, particularly in the case of prolonged treatment period.

International Insurance & Assitance Companies

International Insurance & Assitance Companies with whom the International Patient Department has agreements: please check with us to see if your policy is applicable at BAŞKENT, even if you do not see it on the list – we are continuously developing our network. For further information on International Insurance & Assitance Companies, please contact the International Patient Department.

ADAC / GERMANY
AIG / ENGLAND
AIG EUROPE S.A / FINLAND
AKTIV FORSIKRING/NORWAY
ALANDIA FORSAKRINGSAKTIEBOLAGET
ALLIANZ ASSISTANCE / HUNGARY
ALLIANZ / GERMANY
ANWB / HOLLAND
ARA / GERMANY
ASSISTANCE INTERNATIONAL / UK
AXA ASSISTANCE / CZECH
AXA ASSISTANCE / GERMANY
AXA ASSISTANCE UK / ENGLAND
AXA ZORG N. V / HOLLAND
BUPA / ENGLAND
CEGA / ENGLAND
CENTRAL / GERMANY
CHARGE CARE INTERNATIONAL
CITY INSUARANCE / ROUMANIE
COLONIA KRANKENVER. / GERMANY
CORIS / POLAND
CZ / HOLLAND
DABKOVIC ISTANBUL
DBV WINTERTHUR / GERMANY
DEN NORSK BANK / NORWAY
DEUTSCHER RING / GERMANY
DEUTSCHER RING REG. / GERMANY
DIAL FORSIKRING
DIE NIEDEROSTERREICHISCHE VER.
DKV / GERMANY
DSW ZORGVERZEKERAAR / HOLLAND
ELVIA ASSISTANCE / AUSTRIA
ELVIA ASSISTANCE / BELGIUM
ELVIA ASSISTANCE / FRANCE
ELVIA ASSISTANCE / HOLLAND
ELVIA ASSISTANCE / POLAND
ELVIA REISEVERSICHERUNG / GERMANY
ENTER / NORWAY
EURO ALARM / DENMARK
EURO ALARM / CZECH REP.
EURO CENTER / TURKEY
EUROCROSS / BELGIUM
EUROCROSS / HOLLAND
EUROCROSS / CZECH REPUBLIC
EUROOPPALAINEN / FINLAND
EUROP ASSISTANCE / ENGLAND
EUROP ASSISTANCE / RUSSIA
EUROP ASSISTANCE / DENMARK
EUROPAEISCHE (MERCUR AS.) / GERMANY
EUROPAEISCHE / AUSTRIA
EUROPAEISCHE / GERMANY
EUROPAEISKE / DENMARK
EUROPASSISTANCE / AUSTRIA
EUROPASSISTANCE / CZECH
EUROPASSISTANCE / FRANCE
EUROPASSISTANCE / GERMANY
EUROPASSISTANCE / HOLLAND
EUROPASSISTANCE / HUNGARY
EUROPASSISTANCE / SWEDEN
EUROPEESCHSE / HOLLAND
EUROPEESE / BELGIUM
EUROPEISKA / SWEDEN
EUROPEISKE / NORWAY
EUROPEJSKIE POLAND
EVROPSKA / CZECH REPUBLIC
FENNIA / FINLAND
FIRST ASSISTANCE GROUP LTD./ UK
FLUG-AMBULANZ e.V / GERMANY
FOLKSAM / SWEDEN
FORTIS INSURANCE / UK
FORSAKRINGSAKTIEBOLAGET ALANDIA
GERLING / POLAND
GJENSIDIGE / NORWAY
GLOBAL RESPONSE ENGLAND
GMC / FRANCE
GOTHAER REGULIERUNGSTELLE
GOUDA / DENMARK
GOUDA / NORWAY
GOUDA / SWEDEN
HALLESCHE NATIONALE / GERMANY
HANSE MERCUR KRANKENVERSICHERUNG
HOLMIA / SWEDEN
HUK COBURG / GERMANY
IF / ESTONIA
IF P & C INSURANCE / FINLAND
IF / SWEDEN
IKS ( ISTANBUL KURYE SERVICE) / TURKEY
INTER GROUP ASSISTANCE SERVICES LTD
INTER PARTNER / GERMANY
INTERNATIONAL MEDICAL RESCUE / UK
INTERNATIONAL SOS MOSCOW / RUSSIAN
INTERPARTNER / UK
INTERPARTNER / HOLLAND
INTERPARTNER ASSIT./ ISTANBUL
JERNBANEPERSONALETS FOR. / NORWAY
LAHIVAKUUTUS INSURANCE / FINLAND
LANSFORSIKRING
LVM VERSICHERUNGEN
MALTESER HILFSDIENST / GERMANY
MARM ASSISTANCE / ISTANBUL
MCI SPAIN
MD MEDICUS ASSIS. / GERMANY
MEDICALL SWITZERLAND
MENZIS / HOLLAND
MERCUR ASSISTANCE / GERMANY
MILLER FARRELL / IRELAND
MONDIAL ASSISTANCE / GERMANY
MONDIAL ASSISTANCE / UK
MONDIAL ASSISTANCE / ISTANBUL
MONDIAL ASSISTANCE / BELGIUM
MONDIAL ASSISTANCE / HOLLAND
NATIONALE NEDERLANDEN / HOLLAND
NORDEA / FINLAND
NORDIC ASSISTANCE / SWEDEN
NORDIC ASSISTANCE / DENMARK
NUTS VERZEKERINGEN
OHRA / HOLLAND
OZ VERZEKERINGEN
ORAG / GERMANY
PAX-FAMILIENFURSORGE / GERMANY
POHJANTAHTI / FINLAND
R+ V KRANKENVERSICHERUNG / GERMANY
REMED ASSISTANCE / ISTANBUL
RETUR ASSISTANCE
ROLAND ASSISTANCE / GERMANY
SALUS ANSVAR
SALUS ANSVAR SERVICEKORT
SALVA INSURANCE LTD / ESTONIA
SDK / GERMANY
SEESAM INTER. INS. CO LTD / ESTONIA
SENATOR AVIATION/ PRO-JET AMBULANCE SERV.
SIGNAL IDUNA / GERMANY
SIGNAL KRANKENVERSICHERUNG
SOS INTERNATIONAL / DENMARK
SOS INTERNATIONAL / HOLLAND
SPAREBANK 1 FORSIKRING / NORWAY
SPECIALITY ASSISTANCE / UK
TAPIOLA / FINLAND
TENNANT FORSIKRING / NORWAY
TERRA REISEFORSIKRING / NORWAY
TOURING CLUB SUISSE / SWITZERLAND
TRAVEL CLAIMS INTERNATIONAL/ IRELAND
TRAVELEX AND ATLAS / UK
TRIAS ZORGVERZEKERAAR / HOLLAND
TRYG REJSE OG SUNDHED / DENMARK
TRYGGHANSA / SWEDEN
TRYGVESTA / DENMARK
TUR ASSISTANCE / ISTANBUL
TURQUIE ASSISTANCE
TURVA / FINLAND
UKV / GERMANY
UNIQA / AUSTRIA
UNIVE / HOLLAND
VANBREDA / BELGIUM
VERITAS / FINLAND
VESTA / NORWAY
VIATOR / DENMARK
VIATOR / FINLAND
VIATOR / NORWAY
VIATOR / SWEDEN
VICTORIA / GERMANY
VOLKSFURSORGE / GERMANY
WEST ASSISTANCE / ALANYA
ZILVEREN KRUIS / HOLLAND
ZORG EN ZEKERHEID / HOLLAND
ZURICH FORSIKRING / NORWAY
ZURICH FORSIKRING / SWEDEN